Frequently asked questions

11 What to do if I lose my medicine during the trip?

If you lose your medicine during the trip, we recommend you to attend your local doctor, inform about your medical condition and medication. The doctor will give you a new prescription to buy the medication. Alternatively, contact our emergency assistance service by calling (+34) 912 903 344

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12 What if I do not report pre-existing medical conditions?

If you do not report a pre-existing medical condition and are going to make a claim that is associated or connected to the pre-existing medical condition you did not report, Fit 2 Trip does not have to cover your claim.

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13 What do I have to do if I have to cancel or suspend my trip?

If you have to cancel your trip, please phone us on (+34) 912 903 344, or email us at customerservices@fit2trip.com for a claims form. You can find here evidence needed to process your claim

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14 When does my travel insurance start and end?

You can find more information about in in this post

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15 How much is the maximum and minimum time that the insurance covers me?

Depending on the insurance you buy, it can last from one day, up to 45 days. In some cases, you can renew the insurance to extend it further. You can find more information here

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16 Can I extend my travel insurance during my trip?

Yes, if you need or want to extend your trip, you can get a 45 days extension on your policy, however you need to extend it before the first policy has expired. Here we will explain you how you can do it

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17 What to do if you lose your luggage?

Delay, loss or theft of luggage are the most common causes of travel insurance claim. Here we share some tips on what you should, or should not do, if this happens to you.

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