13. What do I have to do if I have to cancel or suspend my trip?

If you have to cancel your trip, please phone us on

(+34) 912 903 344

or email us at customerservices@fit2trip.com for a claims form. You may need to provide us with some evidence to support your claim, this may include:

  • Proof of travel cost (confirmation invoice, travel tickets, unused excursion, tour or activity tickets).
  • Cancellation invoice or letter confirming whether any refund is due.
  • A medical certificate which we will supply for the appropriate doctor to complete.
  • An official letter confirming redundancy, emergency posting overseas or the need for you to remain in Italy.
  • Summons for jury service.

You can also contact us here.