Terms and Conditions

About www.fit2trip.es

To comply with the provisions of Services Information Society and Electronic Commerce 34/2002 Law of July 11, users are informed that the website www.fit2trip.es is owned by the company FIT 2 TRIP LTD, a company registered in UK with company number 08862948 and with the registered office 17 Monks Orchard Road, Beckenham, Kent BR3 3BH, UK.

Pursuant to article 17.2 of Law 26/2006, of 17 July, Mediation of Private Insurance and Reinsurance, we inform you that F2T acts as an Auxiliar Externo of INTERMUNDIAL XXI SL, Insurance Brokers, with CIF B81577231 and registered office at C / Irun , 7-28008 – Madrid, registered in the RM Madrid, sheet M 180.298, section 8, book 0, folio 149, volume 11,482. C.I.F. – B-81577231. Registered in R.D.G.S. and F.P with the number J-1541 and insured R. C. and concerted bond according to Law 26.06 MSRP. Hereinafter referred to as “INTERMUNDIAL”.

Professional independence

INTERMUNDIAL express their independence from any insurer. INTERMUNDIAL provides independent, professional and impartial advice according to the needs of users. The offers presented are the result of independent and objective advice provided by INTERMUNDIAL, who assess insurance of the same type, from different insurance companies, and propose those that, in their professional judgment, best meets the needs of the applicant, taking into account the information provided. INTERMUNDIAL provides this service based their many years of experience in the market and a leading broker in this type of insurance.

Independence of our activity

INTERMUNDIAL possess no direct or indirect participation exceeding 10% of the share capital or voting rights of any insurer. Also, no insurance company or parent company thereof has a direct or indirect participation exceeding 10% of the voting rights or capital of INTERMUNDIAL.

Information prior to the contractual process

The web site at www.fit2trip.es is owned by Fit 2 Trip Limited.

The General Conditions of Contract governing the use of this website by users, is in accordance with legal provisions, in particular Law 7/1998, of 13 April, on General Conditions of Contract, Law 26/1984, of 19 July, for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December 1999 laying down the Telephone and Electronic Contracting with general conditions, the Organic Law 15 / 1999 of 13 December on the Protection of Personal Data, Law 7/1996 of 15 January Retail Trade, and Law 34/2002 of July 11, Services Society information and Electronic Commerce.

Fit 2 Trip reserves the right to make any changes it deems appropriate, without notice, to these General Conditions. Such modifications may be made through their website and are admissible into law and must be complied with once they are published on the website. However, Fit 2 Trip reserves the right to apply, in certain cases, a Special Contract Conditions within its policy wordings in preference to these General Conditions, as it deems appropriate. .

The customer expressly agrees that they know, understand and accept the conditions of use and these general terms and conditions. Similarly, they confirm that they are aged eighteen years or over and have the legal capacity to act and to access web sites and purchase products through Fit 2 Trip.

During the purchase process users will be asked to provide the name, address, email and telephone details of themselves and all those to be insured. Customers can modify the registered information that Fit 2 Trip holds at any time, by sending a mail to the Customer Service team at: customerservice@fit2trip.es.

Fit 2 Trip informs website users of their data protection policy, so that users can freely and voluntarily decide whether they wish to provide the personal data to Fit 2 Trip that may be required during the purchase process for any of the services offered by the company. Except in areas where otherwise noted, responses to questions about personal data are voluntary, a lack of response will not mean that users will be unable to receive the services. In cases where a user purchases insurance, web users should be aware that Fit 2 Trip is the Data Controller of the personal data that is provided during the purchasing signing of any of the insurance offered through the website www.fit2trip.es.

The personal data collected during the purchase process, as well as any other data that are collected as a result of the relationship established between the user and Fit 2 Trip will be included in a file of personal data called CUSTOMERS whose Data Controller is Fit 2 Trip. This data will allow us to manage our relationship with you. In addition, provided you consent to, you allow us to send you information, by electronic means about goods and services that may be of interest.

Until you tell us otherwise, we understand that you accept communication of your data to affiliated companies or collaborators of Fit 2 Trip, including the insurance company, to fulfil the purposes described.

Users have and may exercise their rights of access, cancellation, rectification and opposition of their personal data by sending an e-mail to the Data Controller at the following address customerservice@fit2trip.com or write to us at C / Irun 7 28008, Madrid.
On completion of a purchase, the customer will receive an order confirmation email, it is imperative that during user registration a valid email address is used to identify and communicate with you. If you do not receive confirmation within 24 hours after completion of the order, contact Fit 2 Trip by sending mail to customerservice@fit2trip.com
All website content is in Spanish and English.

Offer products and validity

Where products are offered for sale by Fit 2 Trip, please ensure that you have read the individual terms and conditions of the product within the policy wording, that you are aware of the price of the product and that you confirm that the product meets your needs.
In compliance with current regulations Fit 2 Trip provides information on all products for sale, their features and prices.

However, F2T reserves the right to remove, replace or change the products offered via its website, by simply changing the contents thereof. Thus, the products offered at any time by the website are governed by the General Terms and Conditions applicable in each case. Also, the company will have the right to stop offering, without prior notice and at any time, access to the products mentioned.

Prices

All products are sold in Euros (€).

Payment and order execution

The customer can pay the amount of your purchase with any credit card except American Express.

Where a purchase had been fraudulently obtained using a payment card, the holder or card provider may demand immediate cancellation of the charge. In this case, the payments and payback in the accounts of the supplier and the holder shall be made as soon as possible.However, if the purchase had been effectively carried out by the cardholder and the cancellation demand was not a consequence of the right of withdrawal having been exercised and, therefore, had improperly required the cancellation of the corresponding charge, the cardholder will be forced to compensate Fit 2 Trip for damages caused as a result of such cancellation.

Right of withdrawal and complaints

Fit 2 Trip acts under the direction, accountability and financial capacity regime of INTERMUNDIAL.

If you have a complaint about the services Iprovided, please contact our Customer Services team by phone (+34)986485228 by email at encioncliente@inade.org mail, or by letter to La Paz Street, No. 2, Bajo, 36202, Vigo (Pontevedra).

Also, please note the following consumer rights organisations:

  • Organización de Consumidores y Usuarios.
  • Consejerías del ramo de las Comunidades Autónomas.
  • Oficinas Municipales de Información al Consumidor de su municipio de residencia.
  • Las diferentes asociaciones de consumidores u usuarios.

Jurisdiction

The relationship between the user, Fit 2 Trip and INTERMUNDIAL is governed by Spanish law. Should there be any dispute, the parties may submit their disputes to arbitration or go through the normal civil judicial process.

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