Under the EC regulation 261/2004, if your flight has been delayed or cancelled you can make a claim for compensation or a refund, depending on the case. There are two common criteria for both cancellation and delays:
Flight delay compensation:
These include: crew or pilot late; flight cancelled because under-booking; over-booking; downgrading (removed from a higher class of seat); strikes by airline staff; technical problems caused by something routine, such as component failure and general wear and tear.
Some of the scenarios which are NOT the airline’s fault are: bad weather, industrial action by air traffic controllers, airport staff and ground handlers; political problems; security issues; or technical problems caused by an extraordinary event.
If you don’t meet the conditions of EU regulation 261/2004 as outlined in the points above, you can still try to claim for some compensation. For example, if you’re not sure whether you meet the conditions (possibly because the airline haven’t told you the reason for the delay), or for example if you don’t fulfil the conditions, but you experienced poor service.
For specific cases, such as missing a connecting flight, your flight being diverted to a different airport or the plane arriving late from its previous flight, check the airlines’ website.
Flight cancellation compensation:
Visit the airlines’ website if you want to know what happens if you get stuck at the airport or if you miss a connecting flight because of a cancellation.
Note: All the information for this article has been taken from the website Money Saving Expert. For a deep understanding and further questions, you can visit the original article.
To see what Fit 2 Trip’s policies cover regarding this issue, go to pages 21 (Travel delay) and 23 (Missed departure/ missed connection) of Fit 2 Trip’s terms and conditions’ policy.