FAQ

1. What do I have to do if I have to cancel or suspend my trip?

   If you have to cancel your trip, please phone us on +34 912 903 344 or email us at custo

2. When does my travel insurance start and end?

   Your travel insurance starts to protect you from the time you purchase the policy. If yo

3. How much is the maximum and minimum time that the insurance covers me?

   Depending on the insurance you buy, it can last from one day, up to 45 days. In some cas

4. Can I extend my travel insurance during my trip?

   Yes, if you need or want to extend your trip, you can get a 45 days extension on your po

5. What to do if you lose your luggage?

   Delay, loss or theft of luggage are the most common causes of travel insurance claim. He

6. Why it’s important to get travel insurance if you have a pre-existing medical condition

   When planning a trip, be it for personal or business reason

7. What do I do in a medical emergency when I’m travelling?

   Nobody likes to think they are going to be involved in a me

8. Do you cover terminal illness?

   Yes, for some conditions we may cover customers with a terminal prognosis.

   You ca

9. Will I be paying a high premium because of my medical condition?

   All premiums are based on individual circumstances; depending on the medical condition t

10. Do I need to know the types of medication I am on?

    We will need to know the names of your medical conditions, but not the names of your medication.

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